Banking · Case study
Reducing expense-processing effort through risk-based controls.
Independent technology PMO steered changes to a bank’s expense-review rules, connecting risk-based checks with Concur operations.
Client context
The business context.
A bank reviewed every employee expense claim before approval. The approach added effort and delayed processing across its expense-service operations, despite the use of a common Concur platform.
Improvement required a change in control logic, not another platform replacement. The business needed to focus review effort according to claim value, expense type and compliance risk, while bringing the new rules into daily operations.
The work
How the engagement was delivered.
Connect the control design with operating requirements
Steered alignment on risk-based review using claim value, expense category and compliance behavior. Connected the business rules with the expense-processing service and its existing technology.
Coordinate phased implementation of the new rules
Steered the introduction of automatic approval for lower-risk claims and selective review for other claims. Coordinated the operational change around the revised review approach.
What changed
Faster reimbursement with lower processing costs.
The change reduced the cost of processing expense claims and shortened turnaround times. Employees received reimbursements sooner, and review capacity was focused more selectively. The outcome came from the revised operating controls on the existing platform.
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