Coordinating a pharmaceutical company’s move to cloud expense management.

Client context

The business context.

A pharmaceutical company wanted to replace regional travel-and-expense applications with a shared cloud service. The change aimed to simplify processes and lower application operating costs while improving reporting and audit capabilities.

The program faced a complex integration environment, local requirements and competing delivery priorities. Business, IT, software and payment-service stakeholders needed coordinated decisions through implementation and the move into ongoing support.

The work

How the engagement was delivered.

• Bring requirements and delivery priorities together

  Steered requirements and gap analysis across the participating operations. Coordinated business, IT and external providers so local needs and integration decisions could be addressed within the global solution.

• Manage deployment and the transition to support

  Coordinated country implementations and parallel delivery priorities. Kept the handover into ongoing service within the program, connecting deployment with the teams responsible for supporting the solution.

What changed

A shared cloud service with lower operating costs.

The program replaced regional applications with a global travel-and-expense service and completed the transition into support. It reduced application operating and transaction costs, while improving reporting, mobile access and audit visibility.