Establishing quality gates for a pharmaceutical travel-and-expense rollout.

Client context

The business context.

A pharmaceutical company wanted a common travel-and-expense process and a single tool for employee expenses. Country deployments needed to support consistent approvals and reporting while addressing local requirements.

The rollout required effective coordination between global process owners, local project teams and specialist delivery resources. Integration requirements included healthcare-professional reporting, making consistency across the process and technology work important.

The work

How the engagement was delivered.

• Set a consistent deployment and quality-gate approach

  Steered the adaptation of the company’s deployment method for Concur and the use of quality gates. Coordinated program planning and the work of global and local project teams.

• Connect local requirements with global process ownership

  Supported country-requirements decisions and alignment with the global process owners. Kept system integration and reporting needs within the deployment scope, while coaching client resources in their delivery roles.

What changed

Controlled country deployments and stronger internal delivery capability.

The program established a repeatable deployment approach with quality gates and supported the participating countries in implementation. Client teams developed the capabilities needed for their roles, with local requirements and reporting integration coordinated through the global program.