Service area
Zero-based budgeting in retail.
We have redesigned retail costs around demand and service needs.
Our experience
How clients have engaged us.
- Mapped costs across stores, headquarters, logistics and digital channels.
- Rebuilt activity and staffing requirements around demand and service standards.
- Challenged indirect spend, process complexity and channel cost-to-serve.
- Sequenced changes around trading peaks and embedded finance-led benefit reviews.
Challenge cost where work happens.
- Store labor: align staffing with format, footfall, hours and service needs.
- Headquarters: simplify work across merchandising, finance, marketing and support functions.
- Logistics and digital: assess fulfillment, returns and service costs by channel.
- Indirect spend: challenge specifications, consumption and supplier terms by cost package.
Protect the retail proposition.
- Test changes against availability, queue times, store standards and customer experience.
- Pilot operating changes in representative formats before committing to wider rollout.
- Distinguish structural savings from volume movements and transfers between channels.
- Reinvest selectively in capabilities that support growth and reliable service.
